I suggest you ...

Google Voice Integration

Sync google voice data with nimble. For example, if I call a contact that is in Nimble with google voice I would like that call to be logged in the contacts activity along with the google voice call transcription and audio playback. This would be a huge defining feature for Nimble that no one else is doing right now. No more logging calls when they log themselves. The amount of time this would save me is just ridiculous.

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    Daniel YeomanDaniel Yeoman shared this idea  ·   ·  Admin →
    GordonGordon shared a merged idea: Google voice.  ·   · 

    24 comments

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      • Don TaylorDon Taylor commented  · 

        Excellent. Thank you for working with your customers and providing this excellent piece of functionality.

      • Mike McKennaMike McKenna commented  · 

        Joseph - the link to the article seems to be broken!

      • Deborah ChangDeborah Chang commented  · 

        This would be incredible!! Thank you for the update.

      • MichaelMichael commented  · 

        Please do this! Major value add!!!

      • Don TaylorDon Taylor commented  · 

        Agree with JP Hesnan. Even for non sales activity simple call logging of g voice calls would be invaluable.

      • JP HesnanJP Hesnan commented  · 

        Yes It would be very efficient IF: You could use the call out feature from G Voice
        1) with a click of mouse on number.
        2) It would log that you made that call.
        3) The activity screen would pop up
        4) You could have a dropdown menu logging result of call: Like "Left a Message"
        5) type in results of conversation
        6) Then immediately create a follow up activity.

        Thanks Joseph.

      • Dave McSavaneyDave McSavaney commented  · 

        Yes David - I use Chrome and Google Voice on a Chromebook and it all works fine dialing from Nimble but I have high call volume and wish to make a call and have Nimble track the call date/time so I can set a repeating task to call again...

      • David KoenemanDavid Koeneman commented  · 

        Ok, I have been using Google Voice with Nimble for a year now with no issue. My approach is using Chrome for the browser, Google voice for Chrome as an app, and making sure all phone numbers are formatted as 333-444-5555. This will display as a hyperlink directly to Google Voice. Skype has a browser app that will do the same. Nimble does not integrate or link to the call history, but does it need to?

      • Anonymous commented  · 

        Can you provide some instructions on what David Koeneman describes below. I cant get it to work - can the same thing be done for Skype/PBX systems?

      • CharlesCharles commented  · 

        First off, I want to say that I like using Nimble. Its been 6 months since your last update regarding Google Voice integration. Has there been any movement since July?

      • AnonymousAnonymous commented  · 

        The ability to track calls as logged activities linked to the contact would be a HUGE benefit if we're going to consider this as a true CRM solution. The manual steps required to log calls for our high call volume business adds up to a lot of time expended.

      • JP HesnanJP Hesnan commented  · 

        I would have to agree with Daniel; This would create a true communications dashboard feature that would serve various types of Nimble Users...

      • David KoenemanDavid Koeneman commented  · 

        You can use Google Voice with Nimble today. Simply setup your Google Voice account, view Nimble in Chrome as your browser, install the Google Voice extension in Chrome, and all phone numbers in Nimble will become hyperlinks to Google Voice. Make sure you are logged-into Google Voice before calling. Then, Click and call. I have been using this for the past 3 months and it works great.

        One operational point, if you want to use Google Talk. Make sure that extension is install as well, and make sure you have both Gmail and Google Voice open as tabs in Chrome along with Nimble. Enjoy.

      • AnonymousAnonymous commented  · 

        i want the ability to click on the contacts in nimble and make a call via google voice

      • AnonymousAnonymous commented  · 

        i would like there to be a google voice integration with auto dial

      • AnonymousAnonymous commented  · 

        I raised my hand and says yes yes and yes, this is what we should have. My idea would be that calls made with my Android phone should pop up in Nimble as well, with the question if I would like to add a note

      • AnonymousAnonymous commented  · 

        I would LOVE a sync and log with google voice. Please!!

      • ReflexoneReflexone commented  · 

        Having voice integration in nimble is HUGE. David hits the major points on this. A fabulous integration would be something like w-systems DialPad, which works with GoldMine and (unconfirmed but checking) Google Voice.

      • David KoenemanDavid Koeneman commented  · 

        There are several channels of communication into Nimble. Outside of traditional CRM, Nimble grabs social. But the true constant is direct communication with the customer Voice, email and text. You can manage and control your business inside Nimble, but nothing happens until we "talk" to the customer. I vote VOIP or voice integration into Nimble.

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