I'm in the middle of trying out a bajillion different CRMs and am narrowing it down to yours and a couple others.

I think you have the potential to do "social" better than anyone else- you're the only ones who get the value in having a contact's entire history/activity easily accessible, and you don't suck like Salesforce. Thank you for that!

I also love the idea of assigning tasks; I currently have to juggle "Waiting Fors," "actions" etc. between spreadsheets, gmail, hootsuite- it sucks!

if I had a magic wand I'd have a "stuff" bucket I could easily go through, mass archive the junk (which you do), and mass assign tasks. This gets them out of the "stuff" bucket and into an "actions" area. Right now this done one-by-one with Nimble. That's ok :) More importantly...

Once tasks are assigned, it would be nice to have the same options that are on the "Messages" page available (reply to email/tweet, DM, etc.), and to be able to compose these responses/complete these tasks without leaving the page.

Love it- and I hope I can get it into my workflow!