Martin Smallridge
My feedback
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38 votes
Hi,
While we are not currently planning on developing a Zendesk integration internally, we are much more likely to have an integration developed in 2013 because we recently opened our API to the public.
As always, if you have any questions, please write us at care@nimble.com. We love helping out!
Best regards,
Joseph
Martin Smallridge
supported this idea
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15 votes
An error occurred while saving the comment Martin Smallridge
supported this idea
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226 votes
Hi,
At this time, we don’t plan to change the display of folders in Nimble. We will review this at a later time if we feel this will add value to Nimble.
For now, you can send messages from your custom designed email client, i.e. Apple Mail, Gmail, or Outlook, and all messages will be synced to Nimble.
Best,
Joseph
An error occurred while saving the comment Martin Smallridge
commented
Bumping this as it still seems to be falling by the wayside... Lack of this feature severely limits what anyone running more than just a single shop/presence can achieve.
Just as a tip to anyone who has custom mapped their IMAP folders, if you need to re-map you should delete the account and then go back through the process fresh or the mappings simply won't be changed (as multiple "edit" attempts proved)
Martin Smallridge
supported this idea
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Oh heck yes...
This would also allow integration of sorts with various other tools like zendesk, as you could use zapier, etc... to push the zendesk id for things like tickets, customer/user, etc... into custom fields and make direct click throughs available while you sort out more thorough integrations.